Responsible Gaming at Casinia

How we see responsibility

For us, responsibility isn't a clause at the bottom of the page. It's part of how Casinia works on casinia-me.games. We build your account so you can set your limits before your first bet, not after it.

Gaming is a form of entertainment with a budget set in advance. It is not a source of income, nor a way to recover a loss or pay off a debt.

Principles we stand by

• Limits are in your control, and lowering them takes effect immediately.
• We do not accept players under the legal age.
• We verify identity when needed to protect your account.
• Our support team handles protection requests with confidentiality and respect.

Tools available in your account

You'll find these tools in your account settings. If you can't find them, ask Support for help via live chat on casinia-me.games.

The tools and break periods available may vary according to local laws. The terms shown in your account are the reference.

Signs worth pausing for

It isn't always easy to notice a change from the inside. Ask yourself honestly if any of the following applies to you:

• You play with money you hadn't set aside for entertainment.
• You chase losses with back-to-back deposits.
• You hide how much you play from family or friends.
• You neglect work, studies or sleep because of it.
• You feel stressed or guilty after a session.

Even one of these is enough to take a short pause. Press Break or talk to Support.

Steps to set your limits

1. Log in to your account. Open Settings, then Responsible Gaming.
2. Choose the limit type. Deposit, loss or time.
3. Set the amount and period. Start with an amount you can comfortably afford.
4. Confirm your request. A decrease takes effect immediately, while raising a limit may require a waiting period.

Habits that protect you while playing

1. Set your monthly budget before you start, and treat it as money already spent.
2. Set a session timer and stick to it.
3. Don't play when you're tired, angry or under the influence of an intoxicating substance.
4. Never borrow to play.
5. Take a break after every long session.

Protecting minors

If there are children at home, keep your login details safe and don't leave them on shared devices. You can also install blocking software on devices used by minors. We close any account proven to belong to someone under the legal age.

Where to find outside help

If you feel things have gone out of control, don't wait. Talk to someone you trust, and look for specialist support organisations for behavioural addiction treatment available in United Arab Emirates. Our team can close your account immediately on request and guide you to the next step without any judgement.